Support

Support

At GuardSquare, we are committed to assist you with implementing our software in the most effective way.

 

Basic Support

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Every license gives access to Basic Support, which includes assistance with the installation and the resolution of bugs.

  • Bug fixes
  • Setup assistance
  • Response within 3 business days
  • Support by e-mail

Gold Support

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As an option, we offer Gold Support. With Gold Support, we provide you with full project assistance in configuring and troubleshooting your settings.

  • Bug fixes
  • Setup assistance
  • Project-specific support
  • Configuration optimization
  • Priority handling (response within 1 business day)
  • Support by e-mail and by phone