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Support

Support

At Guardsquare, we are committed to assist you with implementing our software in the most effective way. 

Basic support

Basic Support

Every license gives access to Basic Support, which includes assistance with the installation and the resolution of bugs.

  • Bug fixes
  • Setup assistance
  • Response within 3 business days
  • Support by e-mail
Gold support

Gold Support

As an option, we offer Gold Support. With Gold Support, we provide you with full project assistance in configuring and troubleshooting your settings.

  • Bug fixes
  • Setup assistance
  • Project-specific support
  • Configuration optimization
  • Priority handling (response within 1 business day)
  • Support by e-mail and by phone