General terms

General Terms

Thank you for visiting the website of GuardSquare NV (hereafter referred to as "we"). By visiting this website, you agree to be bound by the following Terms of Use.

Website

This website includes documents, pictures, drawings, logos and other media. These materials are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. You may only use this website in the manner that is intended, for reviewing the information that we present. You may not damage the website servers. You may not attempt to gain unauthorized access to the servers. You may not interfere with the use of this website by other visitors.

Software

This website may provide access to software for download. The software and its documentation are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. You may only use the software under the terms of the accompanying license agreement

Privacy

Please refer to our Privacy Policy for information on how we respect and protect your privacy

Warranties

Although we apply ourselves to provide useful information and software, they are provided 'As Is', without any express or implied warranty of any kind, including but not limited to any warranties of merchantability, non-infringement or fitness for a particular purpose

Limitation of Liability

In no event shall we be liable for any damages (including, without limitation, lost profits, business interruption or lost information) rising out of use of or inability to use our web site or our software, even if you have been advised of the possibility of such damages

Refund Terms

We strive to provide our customers with software of the highest quality along with the best information and technical support. To help you make the right decision and ensure that our software products are just what you need, comprehensive product information is provided. If you need additional information, you can contact us at customerservices@guardsquare.com.

However, an exceptional circumstance may occur due to the nature of the products we supply. So familiarise yourself with this refund policy before you buy our software, because we want you to be happy and satisfied with your purchase.

Since all of our products are intangible irrevocable goods (digital software), delivered instantly once payment is received, we will give a refund providing that:

  • the product is malfunctioning on a client’s computer/mobile device; this means it doesn’t function according to the features declared at a product’s homepage or other official product documents;
  • you provide us with the details of the problem on the side of a customer;
  • we fail to solve the issue within a reasonable amount of time.

The refund will be issued to the customer in full without any compensations or additional reimbursements. Refund procedure:

  • Requests for refunds must be:
    • made within 14 days of the purchase date,
    • sent via email at customerservices@guardsquare.com,
    • contain the order number,
    • contain the detailed and grounded reasons why you apply for a refund.
  • When we receive the refund request, we (customerservices@guardsquare.com) will contact you within one business day.
  • Be ready to provide us with additional information and follow all the instructions.
  • If a refund is approved, it might take us up to one business day to process it.
  • If a refund is approved, you should destroy all copies of the received software and all software and software copies created by the received software .

We will not give a refund when:

  • The client purchased the software not from GuardSquare NV, but from third parties.
  • The client doesn’t provide the requested information about the issue reported as a reason for a refund.
  • The client refuses to follow our instructions.
  • There is a fix or a workaround to the issue reported as a reason for a refund.
  • The software was purchased by mistake.
  • The software was purchased by assumption that it does something that it is not intended to do.
  • A software purchased from us was lost, stolen or traded.